Refund policy
All sales are final
Every piece we sell is one of a kind. When an item sells, the listing closes and we cannot restock it, reorder it, or offer a substitute. We do not accept returns or exchanges.
This is the standard across antiques dealers. The exceptions are set out below.
Condition
These are antiques. Expect marks, small losses, old repairs and wear consistent with age.
We photograph condition as we find it, including the parts that are not flattering, and we describe any damage, repair or instability in the listing. If a drawer is fragile, we say so. If a frame has been reattached, we say so.
Before you buy
- Check the measurements against your space, your doorways and your stairs
- Review the photographs, particularly the condition shots
- Ask us anything — hello@fife-antiques.com
We can send additional photographs, take close-ups of a particular detail, re-measure a piece, or tell you whether we think it suits what you have in mind.
Cancellations
Email hello@fife-antiques.com as soon as possible.
Within 24 hours of purchase, and provided the piece has not yet shipped, we can cancel your order and refund you, less a 10% restocking fee. That fee covers the payment processing we cannot recover and the period the piece spent unavailable to other buyers.
After 24 hours, or once a piece has been collected by a courier, we are not able to cancel. Furniture in particular is often committed to a regional route days before it physically leaves us.
Exceptions — no fee charged
If we made a mistake. If a piece arrives and is not as described — undisclosed damage, a material difference from the listing, or the wrong item — we will put it right. That means a full refund including shipping, or return collection arranged at our cost.
If it was damaged in transit. Every shipment is insured for its full purchase price. Report damage within 48 hours of delivery with photographs of the packaging from every side, the damage itself, and the interior packing material. Keep all packaging until the claim is settled. We will handle the carrier claim. Full details are in our Shipping Policy.
How refunds are issued
Approved refunds are returned to the original payment method. Once processed, expect it to appear within 5–10 business days, depending on your bank or card issuer.
Where a refund follows a cancellation, the 10% restocking fee is deducted before the refund is issued.
Local pickup
Pieces collected in person are inspected by you at the point of collection, so please look the piece over before you load it. Once it leaves our premises it becomes your responsibility, and the transit insurance covering shipped orders does not apply.